Privacy policy

At Yours Jewellery, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

Name, email address, phone number, and delivery address
Payment information (processed securely via our payment providers — we do not store card details)
Personalisation details you provide for custom orders
Browsing behaviour and device information via cookies

2. How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Communicate with you about your order status
Send marketing communications (only with your consent)
Improve our website and customer experience
Comply with legal obligations

3. Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers (such as courier companies and payment processors) solely to fulfil your order.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

5. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at support@yoursjewelrey.com.

6. Cookies

Our website uses cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings, though this may affect certain features of the site.